Senior Customer Experience Officer

Join Our Team as a Senior Customer Experience Officer at Wangaratta Sports & Aquatic Centre!

Full-Time Permanent Role | $59,026pa + super

Are you ready to thrive in a dynamic and fast-paced customer service environment? Wangaratta Sports & Aquatic Centre invites you to join our team as a Senior Customer Experience Officer. This role is pivotal in creating strong member relationships, understanding customer needs, and delivering exceptional support and solutions.

About Us

At Wangaratta Sports & Aquatic Centre, we pride ourselves on providing top-notch facilities and outstanding customer service to our diverse community. Join us and become part of a dedicated team committed to enhancing the wellbeing of our members and guests.

Key Responsibilities:

• Develop strong relationships with members and guests to understand their needs and provide timely support.
• Utilise excellent computer skills to manage digital forms, software, and programs effectively.
• Maintain a highly polished phone manner while handling customer inquiries and resolving issues promptly.
• Demonstrate well-developed conflict resolution skills to manage challenging situations calmly and efficiently.
• Manage competing tasks and priorities in a fast-paced environment.

Who You Are

We are seeking candidates with:

• Proven experience in sales or customer service roles.
• The ability to connect and communicate effectively with people from diverse backgrounds.
• Proficiency in digital tools and software relevant to customer service operations.
• A proactive approach to problem-solving and customer support.

Why Choose Us

Join a supportive team dedicated to your professional growth and well-being. Enjoy competitive remuneration, superannuation benefits, and opportunities for career development within our vibrant organisation.

If you are interested, a detailed Position Description is available below and further enquiries about this position should be directed to Lauren Kelly, Customer Experience Team Leader - l.kelly@wangaratta.vic.gov.au. 

Applications close at 3pm on Monday, 5th August 2024. 

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.