Ticketing and Events Officer

• A brand-new opportunity to play a lead role across ticketing services and sales
• Band 5A annualised salary: $86,342 per annum plus superannuation
• Located at Her Majesty’s Theatre Ballarat

Ballarat is home to some of Australia’s most historically significant cultural venues including Her Majesty’s Theatre, Civic Hall and the Mining Exchange. City of Ballarat’s freshly formed Cultural Venues team is embarking on exciting period of change and growth. In late 2024, Victoria’s oldest theatre is re-opening for its 150th anniversary after multiple stages of revitalisation, Civic Hall is returning to its live music touring roots and the Mining Exchange is being re-imagined for the future as a destination for art, performance, design, food, wine and more. 

The Role:

We are looking for a customer-focused sales extraordinaire to play a key role in managing ticketing services and event sales across the three iconic venues. This critical role will be focused on driving event sales across the venues, including business, private and community segments. The role will also be responsible for coordinating the ticketing services function, including day-to-day operation. 

This is an opportunity for a process-driven team player who has worked in commercial or arts/entertainment venues in either a sales or ticketing capacity.  

This challenging and rewarding role will work cooperatively across the Economy and Experience Division to support achieving a high level of venue utilisation, exceptional customer/client experience  and operational functionality. 

Only an hour and a half from Melbourne, Ballarat presents the wonderful lifestyle benefits of a city in a beautiful regional setting, including a burgeoning creative community, an exciting food and wine scene and high-quality schooling options. 

Key Selection Criteria: 

• Demonstrated relevant experience in arts/entertainment venues or festivals ticketing services and/or event sales or similar setting. 
• Demonstrated ability to champion, model and promote corporate values. 
• Demonstrated experience in the coordination and administration of venue-based ticketing services. 
• Demonstrated experience in event sales and co-ordination.  
• Experience in communication, conflict resolution and dealing with difficult customers. 
• High level ability to prioritise workload, manage competing tasks and work collaboratively in a high-pressure environment. 
• Demonstrated skills in financial administration including financial reconciliation, invoices, cash handling, banking incoming and outgoing financial transactions. 
• Proficient in the use of computer software including Microsoft office and venue-based enterprise systems including ticketing platforms, point of sale, venue management, rostering, etc.  

To Apply: 

To apply for this position please click the Apply button and submit your application. Applications close Monday 16th October. 

Please ensure that you provide a cover letter and a current resume and address the key selection criteria.   

The successful applicant will be required to undergo a full employment medical and police check.  

Contact: 

For further information on this position, please contact Kristy Witmitz, Manager Cultural Venues kristywitmitz@ballarat.vic.gov.au or 0408 118 031  

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.