Customer Experience Officer

• Permanent Part Time (20 hours per week)

Are you passionate about providing exceptional customer service and making a positive impact in your community? Join our team as a Customer Experience Officer at the Wangaratta Sports and Aquatic Centre. We’re looking for enthusiastic individuals to provide top-notch service to our members and guests on a casual basis.

Why Choose Us?

• Competitive Pay: Earn between $17.40 - $26.77 per hour + super, with rates tailored to your age and experience.
• Supportive Environment: Whether you're an experienced customer service professional or just starting out, we provide the training and support to help you succeed.
• Perks & Benefits: As part of our team, you’ll enjoy a complimentary membership to the Wangaratta Sports and Aquatic Centre, giving you access to our state-of-the-art facilities, including a gym, pools, and group fitness classes.

What We’re Looking For

• Customer-Focused: Passionate about delivering friendly, inclusive, and efficient service to a diverse range of customers.
• Team Players: Collaborative and committed to creating a welcoming and supportive environment for all guests.
• Sales Experience: Proven ability to relate to people from diverse backgrounds.
• Digital Proficiency: Strong computer skills and experience with digital forms, software, and programs.
• Phone Etiquette: Professional and polished phone manner.
• Conflict Resolution: Well-developed skills to manage and resolve customer concerns.
• Time Management: Ability to stay calm and prioritise tasks in a busy, fast-paced environment.

 Further enquiries about this position should be directed to Kirsty Branagan - Business Engagament Coordinator on k.branagan@wangaratta.vic.gov.au.

Applications close at 3pm on Monday, 25 Novemeber 2024, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.