Customer Service Officer

POSITION OBJECTIVE

This position is to efficiently and politely provide the highest possible standard of customer service ensuring, the needs of Council’s customer are met in a friendly, accurate and courteous manner.

POSITION REQUIREMENTS

• Demonstrated experience in a customer service role including cash handling and call centre.
• Sound level of skill in the use of MS Windows, MS Word, Ms Access, Excel and Electronic Mail.
• Demonstrated excellent communication and organisational skills.
• Demonstrated conflict resolution skills.
• Hold a current driver’s licence.

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

• Provide administration and customer service duties for the Council.
• Recording and registering of all documents onto Council’s Electronic Data Management System adhering to record keeping policies and procedures.
• Provide excellent customer service in both face-to-face situations and on the telephone.
• Ensure accurate and up to date information is provided to the public at all times.
• Provide Council with effective and accurate data collection.
• Provide and maintain high level of confidentiality.
• Out of ordinary hours work may be required.
• You are required to follow any other lawful and reasonable directives provided by your supervisor or more senior officer.
• Council reserves the right to change these duties at any time.

WHAT’S IN IT FOR YOU?

When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join our free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time employees receive 5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time outside the workplace!

HOW TO APPLY

What to include in your application:

To assess your suitability, please provide the following information:

Write a maximum of 2 pages on how your experience, abilities, knowledge and personal qualities meet the position requirements of the role.

Your current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years.

Submitting your application:

Submit online at: https://www.mountisa.qld.gov.au/current-vacancies; or

Email Human Resources on hr@mountisa.qld.gov.au

Both word and PDF are accepted file formats.

Please note that:

Council undertakes a range of checks and assessment methods to assist in selection, including criminal history checks, pre-employment medical etc.

Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly encourages all suitable applicants to apply for this role.

Applicants must be eligible to live and work within Australia.