Rating Services Officer

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Rating Services Officer x2

• Salary: $70,554 - $83,141 per annum /pro rata
• Plus up to 14.5% superannuation (conditions apply)
• Position 1: Permanent Part Time - 22.8 hours per week (3 days)
• Position 2: Fixed Term Full Time contract until September 2027
• Ref No: 24-133

The City of Joondalup is seeking reliable, hardworking Rating Services Officer’s with great customer service and communication skills. The ideal candidates will be great team players with strong multitasking skills.

Reporting to our Coordinator Rating Services, these positions are involved in the provision of effective rating services whilst providing quality customer service in accordance with legislative requirements. You will undertake a variety of tasks with the aim of ensuring the efficient and effective collection of rates. Tasks will include daily maintenance of the rating system and dealing with telephone and written enquiries.

The preferred applicants will require good problem-solving skills as well as demonstrated negotiation and conflict resolution skills, experience in dealing with and interpreting legislation, sound numeracy and communication skills and experience in providing customer service in a high-pressure environment.

Please note that the successful applicant for the part time role will also be required to work up to 12 weeks full time during our peak workload period between July and November each year.

Applicants with previous rates experience will be highly regarded.

Applicants will need to provide a covering letter which must address the following criteria:

• Demonstrated experience in a similar role
• Experience in providing customer service in a high-pressure environment
• Demonstrated problem-solving skills as well as negotiation and conflict resolution skills.

Should you wish to discuss these roles in more detail, please contact Challys Thorburn Coordinator Rating Services on 9400 4494.

To apply, please click on the "Apply" button below, and submit your resume and a covering letter addressing the above criteria.

Applications close at 11.55pm on Thursday 28th November 2024.

 The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.