Senior Business Improvement Specialist

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and  passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We have an exciting permanent, full-time role for an experienced, high-performing professional with a passion for innovation and continuous improvement.

This is a great opportunity to lead key business improvement initiatives in one of Australia’s largest and most dynamic councils.

You will be part of a dynamic team leading service delivery reviews and implementing outcomes, enhancing our business through targeted projects and providing insight to decision-makers.

Working across the organisation at all levels, you will lead service reviews, support the business in implementing change and conduct key business improvement projects from our industry-leading Better Practice Reviews program.

Qualifications and experience

Essential:

• Tertiary qualifications in Business, Accounting, Human Resources, Organisational Development or an
  associated field
• Minimum of 7 years relevant professional experience
• Demonstrated experience in business review or service review and improvement programs
• Excellent project management and organisational skills, including the ability to handle complex problems,
  prioritise and meet deadlines
• Proven capability in benchmarking, performance measurement and reporting systems in a large and
  complex organisation
• Excellent interpersonal skills and ability to communicate, influence, challenge and build relationships at
  all levels with diverse stakeholders
• Advanced presentation and report writing skills
• Strong computer skills and understanding of business information systems, process mapping and
  business improvement tools and techniques
• Availability to work flexible working hours
• Current ‘C’ class driver's licence.

Desirable

• Broad knowledge of local government functions and governance
• Formal process improvement accreditations, project management qualifications and/or change
  management certification
• Experience working with business analytics tools, agile environments and lean frameworks
• Capability in organisational development, organisational behaviour or change and transformation
• Highly developed skills to analyse, interpret and present complex financial and non-financial data
• Highly developed skills in team facilitation to achieve timely and desirable outcomes.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $2,259.51 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

Please note being fully vaccinated for COVID-19 is a requirement prior to commencement and throughout ongoing employment with Blacktown City Council.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach.
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application

Closing date:           Friday 29 November 2024, 11.59 pm    

Contact officer:       Tamara Taylor 9839 6372

Internal ref:              BCC1940