Customer Service Officer

Division: Community & Recreation

Business Unit: Customer Services

Title: Customer Service Officer, Permanent - Full-time Role, 35 hours per week

Salary Range: $72148.35 to $83848.38 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. 

Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

The Customer Services team prides itself on being the public face of Council. We are committed to outstanding service provision and we excel in making your experience with Council as seamless and enjoyable as we can. We constantly strive to improve how we operate, and we were proud to be recognised with the Innovation of the Year Award from the National Local Government Customer Service Network in 2022 for our Customer Activity Tracker. 

Our service offerings include:

• Call Centre 24/7
• Online self service
• Front counter at four locations
• Back office payment processing

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  

In this role you’ll enjoy -

• Rostered days off scheme
• Genuine work-life balance and flexible working arrangements
• Employee wellness program and a range of lifestyle benefits 
• Values based culture and a teams oriented working environment 

Our opportunity :

The key focus areas of this role include:

1. Represent Council in a positive and professional manner to enhance the customer focused image of Council.
2. Work as part of the Customer Service team by providing service to the community via phone, face to face and in writing; accurately processing payments, applications and customer requests.
3. Participate in the continuous improvement of Customer Service procedures.

About you :

We’re looking for a service-oriented person to join our Customer Service team.  You’ll bring enthusiasm and a passion for high quality customer service to a team passionate about making a difference to our community.

Additional Information:

• Position Description
• Applications close on: 4 April 2025
• Expected Interview Date: Week commencing 7 April 2025
• Questions? Please call the Hiring Manager: Chris Cooper on 04 7885 4651

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.